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Radiology Scheduling Specialist Atrium Health CMC FT

Charlotte, NC, United States
Job ID: 49782
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 51011028339493-Radiology Scheduling
Location: Atrium Corporate Operations


Please note:  This position is for a Call Center. Onsite training will be provided for 4-6 months in Charlotte.  Once competencies have been achieved and validated, there is the potential for the position to transition to remote work.

Interested in being considered? Please apply and a member of the Talent acquisition team will be in contact with next steps via email or phone. Feel free to share this opportunity with others that may be interested as well  and visit our careers page:

Job Summary

Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams. Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities. Communicates exam preparation and procedure information to patients or ordering physician offices. Communicates exam protocol to physicians and office staff. Gathers and documents pertinent patient information to ensure compliance with safety standards. Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided.

Essential Functions

  • Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool.
  • Gathers and documents pertinent patient information to ensure compliance with safety standards.
  • Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.
  • Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.
  • Communicates exam preparation instructions at the time of scheduling.
  • Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.
  • Participates in process improvement initiatives as needed.


Physical Requirements


Ability to sit or stand for long periods of time using a telephone headset and a computer. Work in safe manner. Ability to work as part of a team, flexible, and work at a fast pace.

Education, Experience and Certifications

High School Diploma or GED required. Medical terminology specific to radiology preferred. 2 years of customer service experience required; previous scheduling experience in a medical environment preferred. Working knowledge and experience with Microsoft Office products preferred.