Patient Nurse Navigator - Levine Children’s Congenital Heart Center - PT

Overview

This Patient Nurse Navigator RN supports the clinical team with growing needs of complex population including teaching, clinical expertise and patient experience.  This person is needed to provide the standard of care for all patients requiring complex care for life. 

The Levine Children’s Congenital Heart Center, established in 2010, is consistently ranked as one of the top-50 pediatric heart centers in the country by U.S. News and World Report.  Our comprehensive congenital heart services include advanced cardiac imaging, dedicated cardiovascular intensive care staff, and regional referral programs in heart failure/transplantation, cardiac catheterization, electrophysiology, adult congenital heart disease, and fetal echocardiography. Surgical, cardiac catheterization, and electrophysiology volumes have more than doubled since 2010. The heart failure and transplant program has experienced exponential growth becoming the largest transplant center in the region for the past 5 years. We utilize all advanced mechanical support devices and have an active pediatric VAD program. Our state-of-the-art two lab cardiac catheterization and electrophysiology suite opened in February of 2017, with dedicated staffing and anesthesia teams. Our new outpatient office complex opened in December 2020, designed to treat all patients from fetal cardiology to ACHD. We have one of the most comprehensive Cardiac Neurodevelopment programs in the Southeast, providing a multitude of specialty services to our congenital heart patients in the same office suite. Participation in investigator initiated and multi-center industry sponsored studies is ongoing within the Heart Center, with the support of an active clinical research department. We remain closely aligned with our Atrium Health adult cardiology counterparts within the Sanger Heart & Vascular Institute.   

 

Job Summary

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serves as liaison for patients and families between departments.
• Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of the diagnosis.
• Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
• Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

   

Physical Requirements

 

Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.