Rome, GA, United States
Job ID: FH13747
Shift Details: Regular
Department Name: 12311112741305-Business Office
Location: Corporate Support Center
The Customer Service Specialist I assist patients or other parties contacting the CBO with billing questions via telephone and facilitates transfer to other CBO representatives when appropriate. The Specialist analyzes and uses problem solving techniques to address incoming questions or concerns. In addition to managing inbound CBO call volume, this role may also be expected to process incoming mail.
ROLE SPECIFIC ESSENTIAL DUTIES AND RESPONSIBILITIES: