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Patient Nurse Navigator - Levine Children's Specialty Center - Pediatric Complex Care Program

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Charlotte, NC, United States
Job ID: 45596
Job Family: Nursing
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 11011039132324-Child Specialty Clinic
Location: MCP - 1001 Blythe Blvd


Levine Children’s Specialty Center is an outpatient pediatric practice that cares for patients from the ages of 0-21.  We have 8 different pediatric specialties in our practice including genetics, rheumatology, surgery, infectious disease, nephrology, physical medicine and rehab, pulmonology, and GI.  Our clinical team includes nurses, medical assistants, radiology techs, doctors, nurse practitioners, physician assistants, dietitians, social workers, respiratory therapists, and phlebotomists.

The Pediatric Complex Care Program is a brand-new addition for Levine Children’s.  This program will ensure children with medical complexity have a patient-centered, multidisciplinary specialty medical home.  The care team will comprehensively address the acute and chronic medical, functional, and psychosocial needs of these patients.  The nurse navigator of this program will play an integral part in the management of our medically complex patients.  The nurse navigator will work predominantly in the outpatient setting but will round with the complex care team on patients admitted to Levine Children’s Hospital. 

Previous pediatric experience and at least 3-5 years of working as an inpatient pediatric nurse is preferred.  


Job Summary

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

  • Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
  • Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
  • Serves as liaison for patients and families between departments.
  • Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
  • Contacts every newly diagnosed patient at the time of the diagnosis.
  • Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
  • Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.


Physical Requirements


Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.