Indian Trail, NC, United States
Job ID: 44926
Job Family: Patient Care Support
Specialty: Family Medicine
Status: Full Time
Shift Details: Regular
Department Name: 30361034033173-Family Medicine
Location: Indian Trail - 4503 Old Monroe Rd
Responsible for assisting the physician and/or Advanced Care Practitioner (ACP) with patient care, patient intake at office visit, documentation, vaccine and medication administration, clerical, environmental, and organizational tasks. Assists with appointment scheduling and maintaining medical record. Provides information to patients so that they may fully utilize and benefit from practice services. Works as part of a care team to improve the execution of quality requirements, increase throughput, improve efficiency, and enhance the overall patient experience.
- Demonstrates the knowledge and skills necessary to provide care for newborn, pediatric, adolescent, adult, and/or geriatric population of patients, as pertinent to the scope of the specialty of the office setting.
- Pre-visit planning with provider and care team.
- Follows the patient intake/rooming work in place at the practice.
- May include medication administration, including injections.
- Check vital signs, height, weight.
- May assist with reviewing medication history and updating medication list.
- May assist with satisfaction of pertinent health maintenance requirements.
- Point of Care testing (POCT) per standing order or provider order.
- Utilizes standard precautions, complies with System Policies; Occupational Safety and Health Administration (OSHA) standards; Clinical Laboratory Improvement Amendments (CLIA) regulations; and The Joint Commission (TJC), Division of Facility Services (DFS), and other Regulatory Agency standards as applicable to the practice.
- Reports patient's condition and reaction to the provider following procedures, medication administration, or treatments.
- Assists with patient inquiries for prescription refills, appointment scheduling, and referral authorization as needed.
- Participates in electronic documentation of care at the direction of the provider.
- Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable.
- Performs venipuncture. May be required to assist with collection of specimens of body fluids such as urine and blood for laboratory testing. Completes lab requisitions and prepares specimens for pick-up.
- Responsible for monitoring inventory and stock medications, narcotics, and emergency medications/equipment specific to the practice setting.
- Ensures that all ordered laboratory and diagnostic tests are tracked and logged, and that the provider is presented with all test results.
Work consistently requires walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Possible exposure to communicable diseases. Must speak, read, and write Basic English fluently. Intact senses of sight, hearing, smell, and touch. Manual finger dexterity.
Education, Experience and Certifications
High School graduate or equivalent required. Current American Heart Association (AHA) BLS certification. Must maintain current certification. Candidate must possess one of the following: a) Completion of an accredited Medical Assistant program. b) Intermediate EMT or Paramedic Program with 3 years prior clinical experience required. c) Structured military training which is clinical in nature per DD214. d) Graduate of an Accredited School of Professional Nursing. e.) Three (3) years on the job training and successful completion of Medical Group approved competency assessment. Note: All Medical Assistants are to become certified or registered within 6 months of hire.