Charlotte, NC, United States
Job ID: 44007
Job Family: Nursing
Status: Full Time
Shift Details: Regular
Department Name: 21091017243524-Call Center - Nurse Triage
Location: Charlotte - 2709 Water Ridge Pkwy
Shift details: Monday through Friday 8:00am - 5:00pm, Rotating holidays
Job SummaryAssesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.
Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.
Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of North Carolina required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired. Basic Life Support for Healthcare Provider (BLS HCP) from AHA required.
Education, Experience and Certifications