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Assistant Vice President - Patient Care Services

Charlotte, NC, United States
Job ID: 44588
Job Family: Nursing
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 11011005040501-Administration
Location: AH CMC Main - 1000 Blythe Blvd


Responsible for strategic oversight and operational performance within the Division of Patient Care Services. Provides leadership, guidance, and direction in achieving outcomes consistent with organizational mission, philosophy, goals, and objectives. Assumes leadership responsibility for the assessment planning, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care.


  • Adheres to ANA Nursing Administrations professional standards and regulations.
  • Accepting organizational accountability for services provided to recipients.
  • Responsible for the selection and development of the managers/directors. Reviews and evaluates the performance of managers/directors and provides current leadership guidance to improve their effectiveness, efficiency, and growth.
  • Utilizes transformational leadership in partnership with employees to develop goals and objectives consistent with organizational mission and philosophy.
  • Assessing impact of plans and strategies to address such issues as ethnic, cultural and diversity changes in population, political and social influences, financial and economic issues, the aging of society and demographic trends, ethical issues related to health care and environmental influences on health.


  • Participating in nursing and organizational policy formulation and decision-making involving staff, such as shared governance.
  • Coordinating nursing care with other healthcare disciplines and assisting in integrating services across the continuum of health care.
  • Assuming oversight for staffing, and scheduling personnel considering scope of practice, competencies, patient needs and complexity of care.
  • Advocating for a work environment that minimizes work-related illness and injury.
  • Understanding and complying with state and federal laws concerning the health care services and practice they manage and complying with all facility regulations and policies.
  • Assures that resource allocations are based on identified needs and current nursing benchmarking measures.
  • Participates in the strategic planning structures and processes with administration, medical staff, and clinical leaders. Assures that appropriate two-way communication occurs with management and patient care staff related to hospital operations.
  • Directs oversight functions responsible for compliance with regulatory, accrediting, and 3"' party payer regulations and standards.
  • Exhibits creativity and flexibility in current role which allows for easy transition to respond to emerging problems, changes in practice or demand in the health care market.


  • Promoting care delivery with respect for individuals' rights and preferences.
  • Evaluating the quality and appropriateness of healthcare.
  • Leads the development, implementation and continuous improvement of a professional practice model that meets or excels customer/client expectations by evaluation and assessment of patient satisfaction surveys and clinical outcome measures.
  • Assures the development and implementation of an effective, ongoing program to measure, assess and improve the quality of care, treatment and services delivered.
  • Integrates evidence and research findings into practice.
  • Demonstrates respect for diversity in all interactions as reflected in such behaviors as cultural, ethnic and generational sensitivity.
  • Through collaborative efforts leads and mentors a multidisciplinary workforce which provides clinically competent efficient and compassionate care and services in a professionally ever-changing work environment.
  • Establish and continuously improve communication transfers between clinical professionals as well as evaluating and nurturing the working relationships between physicians and nurses.
  • Reporting any injuries or safety hazards and taking corrective action as quickly as possible.


  • Participating in the recruitment, selection and retention of personnel, including staff representative of the population diversity.
  • Leads the implementation and change created by unit and hospital shared governance models that encourage staff partnership in directing the delivery of care at the bedside and leading positive change within the organization.
  • Providing appropriate orientation for new staff and providing individual feedback on staff development and progress.
  • Encourage staff member to attain education, credentialing and continuing professional development.
  • Providing guidance and supervision of personnel and evaluating performance in a fair and transparent manner.
  • Creates a supportive environment with sufficient resources for nursing research, scholarly inquiry and the generation of knowledge.
  • Encouraging an open forum of communication with staff, allowing ample opportunities to discuss issues and seek guidance.
  • Evaluate and mentor a family/patient-centered care environment to involve a holistic approach across the continuum by involving patient/family in decision making and to evaluate the effectiveness of patient and family education and resources.


  • Directs the fiscal oversight of allocated resources for current and future projections to ensure efficient and effective utilization of business units. Responsible for the annual operating budget.
  • Maintains current knowledge base related to reimbursement guidelines and strategies with goal of structuring business to provide for optimal reimbursement and maximum return on operation margin.
  • Supports organizational community service initiatives consistent with core values, goals and objectives.
  • Leads the implementation and change created by unit and hospital shared governance models that encourage staff partnership in directing the delivery of care at the bedside and leading positive change within the organization.



Work requires walking, standing, sitting, lifting, and reaching. Must lift a minimum of 10 pounds shoulder high. Must speak English in good, understandable terms, intact sense of sight and hearing, finger dexterity. Critical thinking and ability to concentrate. Must be able to respond quickly in stressful situations. Additional department-specific physical requirements may be identified for unique responsibilities within the department by the nursing leader.


  • Graduate from an accredited School of Nursing.
  • Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works.
  • MSN required. If undergraduate degree is BS -related program or MBA is acceptable. Must have MSN if undergraduate degree is not BSN.
  • Appropriate professional leadership certification required within 1 year of eligibility for professional certification exam.
  • Previous leadership experience preferred.
  • Additional education, training, certifications, or experience may be required within the department by the nursing leader.

Note: Non-MSN incumbents/internal candidates must obtain MSN by March 31, 2019 unless otherwise specified by in a health-related field or MBA is
acceptable if undergraduate degree is BSN. Appropriate professional leadership certification required by March 31, 2019 or within 1-year eligibility for professional certification exam.


Demonstrates knowledge of the principles of growth and development and demonstrates the
skills and competency appropriate to the ages, culture, developmental stages, and special
needs of the patient population served.


  • Will limit access to protected health information (PHI) to the information reasonable necessary to do the job.
  • Will share information only on a need-to-know basis for work purposes.
  • Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user IS and password.


All related medical equipment, office equipment, and supplies.