Lead Nutrition Care Representative - Atrium Health Cabarrus

Overview

Job Summary

Insures patients are served appropriate meals in accordance with the physician diet order, and the sanitation and safety of the food service department. Acts as a host or hostess to explain patient meal service to patients, distribute patient trays, assembles patient trays, transport meal carts to the nursing units, and work in the call center.

Essential Functions

• Serves meals to patients on nursing units according to established policies and procedures.
• Assembles patient trays in the kitchen according to the physician diet order and patient meal selections.
• Transports food carts from the kitchen to nursing units.
• Answers the telephone in the call center and enters the patient meal selections into the diet office software.
• Provides training and guidance for new hires.
• Delivers supplies to nursing units or other departments.

  provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Patient Experience Manager will have positional line of authority with hourly associates (team of 10). The position will have the responsibly for in the moment coaching and counseling, associate training and development, and ensure associates are delivering on the patient dinning experience. This represents a unique opportunity for someone who is hands on in driving results to join a growing health care organization. In this role, you will direct and participate in all of the daily food operations for their patient meal services which is currently utilizing “Expressly For You,” a room service meal program (EFY). All candidates need to have previous leadership experience,Hospitality, and Server experience. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential.

   

  
  Responsibilities will also include:

• Rounding with existing patients, families, and Nursing personnel
• Collaboration with hospital clinical and administrative leadership

• Reporting to the General Manager, the ideal candidate will:

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  Work closely with the Clinical Nutrition
• Act as the liaison between the dietitians, nurse managers
• Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Demonstrate excellent communication and customer service skills
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• Collecting, organizing, and trending data
• Communicating findings with both Nutrition Services and interdisciplinary teams
• Networking with other hospitals to identify best practices
• Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
• Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
• Identifying and implementing process improvement initiatives to increase patient satisfaction
• Ensuring food safety and sanitation compliance
• Oversee patient tray line to ensure meal accuracy

Physical Requirements

 

Frequent lifting and or carrying of objects weighing up to 35 pounds; pushing up to 350 pound carts up and down ramps. Repetitive motions such as turning, bending, lifting, pushing, pulling and twisting. Standing for extensive periods of time. Extensive walking required.

Education, Experience and Certifications

High School Diploma or GED required. Must demonstrate basic math skills. Must be trainable on the diet office software and IS programs. Proficiency with office equipment required.