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Concord, NC, United States
Job ID: 41169
Job Family: Support Services
Status: Full Time
Shift: Variable
Detailed Shift and Schedule: Rotating Weekends and shifts 5am-6pm
Job Type: Regular
Department Name: 11141004843401-Dietary Services
Overview
Job Summary
Insures patients are served appropriate meals in accordance with the physician diet order, and the sanitation and safety of the food service department. Acts as a host or hostess to explain patient meal service to patients, distribute patient trays, assembles patient trays, transport meal carts to the nursing units, and work in the call center.
Essential Functions
provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Patient Experience Manager will have positional line of authority with hourly associates (team of 10). The position will have the responsibly for in the moment coaching and counseling, associate training and development, and ensure associates are delivering on the patient dinning experience. This represents a unique opportunity for someone who is hands on in driving results to join a growing health care organization. In this role, you will direct and participate in all of the daily food operations for their patient meal services which is currently utilizing “Expressly For You,” a room service meal program (EFY). All candidates need to have previous leadership experience,Hospitality, and Server experience. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential.
Responsibilities will also include:
Reporting to the General Manager, the ideal candidate will:
Frequent lifting and or carrying of objects weighing up to 35 pounds; pushing up to 350 pound carts up and down ramps. Repetitive motions such as turning, bending, lifting, pushing, pulling and twisting. Standing for extensive periods of time. Extensive walking required.
Education, Experience and Certifications