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Patient Accounts Representative - Customer Service Billing Department

Charlotte, NC, United States
Job ID: 42136
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 51011028341288-Customer Service
Location: APC - 5025 Airport Center Pkwy


Job Summary

Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments. Remotely works under minimal supervision in a high-volume environment. Answers all incoming calls, questions and concerns for the department.

Essential Functions

  • Maintains communication with collection agencies, provides administrative support, and handles cash management regarding activity on patient accounts.
  • Performs all clerical functions. Assists with handling requests to completion with other departments.
  • Documents all actions taken on each accounts in the systems.
  • Updates changes in insurance screens, demographic information, and statement systems. Initiates monthly payment contract on accounts up to $1000 for patients who meet guidelines.
  • Informs leadership of problems and recommends solutions.
Physical Requirements

Work requires sitting for extended periods of the day and some walking. Must be able to view information on a computer monitor for extended periods. Minimal standing, reaching and bending required.

Education, Experience and Certifications

High School Diploma or GED required.
Associates Degree or Bachelor's Degree preferred.
Outstanding customer service a plus.
1 year patient accounting experience preferred.
Previous experience related to billing and collection of third-party payers and/or state agencies preferred.
Extensive knowledge of all insurance and managed care payor groups; billing and follow-up procedures; charging and adjustment procedures; medical terminology; ICD-9, HCPCS and CPT codes; collection laws and legal issues; basic knowledge of Medicare and Medicaid rules and regulations required.