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Patient Nurse Navigator - Stroke Neuro Med/Surg - Full Time Days - Atrium Health Pineville

Charlotte, NC, United States
Job ID: 39264
Job Family: Nursing
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 11071005430318-Nursing - 5T Medical
Location: AH Pineville Main - 10628 Park Rd


Join our team at Atrium Health Pineville 5 Pine. We are a Stroke Neuro Med/Surg telemetry unit with 33 beds and 5 surge spaces. We care for a vast variety of neuro related patient populations to include post stroke patients, EMU (epilepsy monitoring) capability, brain injuries, and regular Medsurg overflow. We are a high functioning team that practices nursing autonomy by utilizing evidence-based practice policies and procedures to provide the best care to our patients. We strive for a cohesive team environment that is focused on team engagement, patient experience, learning and growing as we continue to make our team successful.

Atrium Health provides excellent benefit packages and encourages furthering education by providing tuition assistance, clinical ladder, and professional development. We are currently forming a Unit Council and a facility Shared Governance team with the aim of discussing pressing issues that affect the bedside teams directly, as well as to partner with ancillary departments to discuss solutions and create positive change.


Job Summary

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

  • Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
  • Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
  • Serves as liaison for patients and families between departments.
  • Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
  • Contacts every newly diagnosed patient at the time of the diagnosis.
  • Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
  • Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.


Physical Requirements


Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.