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MyChart Analyst/Digital Patient Experience – Intermediate Application Specialist

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Charlotte, NC, United States
Job ID: 33800
Job Family: Information Services
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 51011028342421-IAS eHealth
Location: Atrium Corporate Operations


Job Summary
The Application Specialist will serve in the development, rollout, coordination, and support of the Epic MyChart application and associated Patient Experience applications at current and future facilities. They will provide consultation and coordinate design/build/testing/go-live activities for the EMR and will formulate/define system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. 

Essential Functions

  • Acts as a primary contact for the Patient Experience/MyChart team for all phases of the system development lifecycle
  • Attends required training/certification programs as required by Epic to obtain foundational system knowledge and competency
  • Serves a liaison between end users, third parties, and Epic implementation staff to ensure the system meets the organization’s business needs
  • Performs in-depth analysis and documentation of current state/future state workflows, data collection, report details, and other technical requirements associated with Epic software
  • Understands the choices involved in application configuration
  • Focuses on usability and seamless patient experience while balancing end user preference to analyze workflows and implement build decisions 
  • Manages projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, productions support). Communicates and manages project scope.  
  • Guarantees efficient and effective completion of project assignments in accordance with Atrium Health standards 
  • Troubleshoots problems and questions from end users and assists in the resolution of issues and develops and documents recommendations for those issues
  • Prioritizes and implements requested changes to the system
  • Participates in application testing scenario development, execution, and remediation to ensure system functionality and integration with other applications/systems as appropriate

 Physical Requirements
Work is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Must be able to lift objects that weigh up to 35 lbs. Due to project requirements, overtime will be required, as needed. 

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration or related job field preferred. Existing Epic certification/experience or experience in Information systems, desktop applications, databases, software development packages and programming languages preferred.
Two years work experience with IS Technology and/or health care industry preferred.