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Charlotte, NC, United States
Job ID: 31866
Job Family: Clerical Support
Status: Full Time
Shift Details: Regular
Department Name: 33041049933184-Personal Care Management
Location: SouthPark - 4525 Cameron Valley Pkwy
Leader for Atrium Health’s Executive Health program - overseeing 2 locations. Manages assigned team members and executive patient flow as well as leads the department in functions related to scheduling appointments, organizing, and tracking memberships. Other duties could include supporting care coordination, authorization management, complex registration workflows, and oversight of the ancillary team. This role involves handling high level of operations while ensuring exceptional customer service with each interaction. Functions as a department head and will have fiduciary responsibility for the cost center and provides team member leadership oversight. This position will also have responsibility to report key goals to upper leadership.
Work consistently requires long periods of sitting, computer, and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.
Education, Experience and Certifications
High School Diploma or GED required; Bachelor's Degree strongly preferred. High level of customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required. 5 years in a medical office setting preferred.