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Healthcare Interpreter I - Weekends (Saturday and Sunday) 0700 -1930 - PT - CMC

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Charlotte, NC, United States
Job ID: 30368
Job Family: Professional Services
Status: Part Time
Shift: Day
Shift Details: Regular
Department Name: 51011028343604-Language Services
Location: Atrium Corporate Operations


Job Summary

The Language Access Coordinator ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. Serves in a team leader capacity and provides coordination of language access functions in the healthcare facility setting. Develops relationships with facility stakeholders and makes key decisions on delivery of services. May have direct reports, based on location and function.

Essential Functions

  • Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation. Manages interpreter scheduling and dispatching.
  • Leverages the use of technology, as needed, to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customer as needed.
  • Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed.
  • Faithfully interprets information regarding the patient’s and family’s healthcare needs. Scenarios may include patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc.
  • Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
  • Acts as a cultural broker by educating caregivers on the understanding of patient’s culture in relationship to healthcare.
  • Fully abides by the healthcare system’s professional conduct standards, executes job duties in an ethical manner, and follows national practice standards
  • Oversight, coordination, and onboarding of new teammates
  • Coordinates services for facility and anticipates facility needs. Maintains vendor relationships.
  • Educates departments on appropriate use of language access and handles any facility complaints as needed.

Physical Requirements

Walk requires walking, standing, sitting, lifting, and reaching. Must lift a minimum of 10 pounds to shoulder height. Must speak English and foreign language in simple, understandable terms, and have an intact sense of sight and hearing. Must be mobile throughout entire healthcare system.

Physical Requirements

High School diploma required. 2 years of experience required. Bachelor’s degree preferred. Knowledge of medical terminology and prior experience in a healthcare setting is required. National medical interpreter certification preferred. Demonstrated knowledge of oral/written language pair competency by successful completed an Interpreter Language Assessment required. Competition of 40-hour Medical Interpretation Training Program within 6 months of hire required. Complete 4 hours of training in setting outside of primary within 6 months required. Research and perform a 15-minutes presentation within 6 months required. Complete 2 industry related electives courses annually required.