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Manager, Community Health Workers

Charlotte, NC, United States
Job ID: 23844
Job Family: Human Resources
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 21071017240504-Administration - Operations
Location: Charlotte - 2709 Water Ridge Pkwy


Job Summary

Manages and oversees Community Health’s Community Health Worker (CHW) program. Manages and executes on the development of the CHW program operations including staff management, development of program goals and evaluation, budgets, and communication plans. Works in partnership across the enterprise in designing and implementing Atrium Health's CHW strategy that improves access to care and addresses our patients non-clinical needs. Engages both internal and external stakeholders to build the necessary relationships to create resources where none exist. Leads the CHW team including the development of patient education materials, program coordination and support to ensure successful implementation of the CHW intervention for our patients and providers.

Essential Duties and Responsibilities  

  • Provides strategic and operational oversight over the Community Health Worker (CHW) program include management of staff, operations and care model alignment and integration.
  • Collaborate with internal and external stakeholders to eliminate barriers and improve access to health care and acute social needs services in the community. 
  • Retrieve, mine, analyze, and summarize CHW data aimed at impacting the health and quality of life in the community through the CHW intervention.
  • Collaborate with clinicians, administrators, community officials to eliminate barriers and improve access to healthcare in the community.
  • Executes strategy in the field by direct contact with community leaders, government officials, administrators, or executives to convince, influence, coalesce, and align with Atrium Health Social and Community Health goals.
  • Identifies, contacts and maintains a culturally appropriate rapport with community stakeholders.


  • Ability to lead enterprise-wide strategic initiatives
  • Understanding and experience in population health, value-based care, alternate payment models to drive health outcomes and reduce cost
  • Self-directed with excellent time management and detail orientation
  • Ability to work under pressure in a fast-paced healthcare environment with tight deadlines
  • Ability to manage and prioritize multiple projects at once
  • Adaptability based on changing needs of the organization
  • Knowledgeable of acute social needs, social determinants of health, community health, evaluation and health literacy principles
  • Ability to engage clinical leaders and build relationships both within and outside of the health system to accomplish goals



  • Bachelor’s Degree in Public Health, Business Administration, Healthcare Administration, Public Administration, or Healthcare Advocacy required.
  • 2 or more years of professional related community and/or CHW or experience required
  • Experience in Acute Social Needs or related experience in healthcare, public health, health plan or non-profit work; health plan and/or alternate payment model experience preferred
  • CHW training or certification preferred; or will complete within 12 months of being hired.

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