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Care Coordinator - Scheduling Specialist

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Charlotte, NC, United States
Job ID: 21346
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 11011009232947-Oncology - LCI Medical
Location: Ballantyne - 15830 Ballantyne Medical Pl


Job Summary

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.

Essential Functions

  • Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
  • Directs patients to providers in their insurance plan.
  • Coordinates and maintains schedules of all new patient consult appointments for providers in the office.
  • Reviews benefits and educates patient on insurance coverage.
  • Initiates and maintains all authorizations needed for radiology procedures, surgical procedures, and diagnostic testing.
  • Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
  • Reviews schedules and confirms schedules are accurate and time is properly allocated.
  • Follows up on all referrals to ensure no care gaps.
  • Responsible for working referral work queues to ensure that referrals are completed within the designated 3 day turnaround.
  • Responsible for working STAT and Urgent referrals as needed.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Customer service experience & telephone etiquette required. Computer experience required. Previous experience preferred. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical terminology and medical records software preferred. Bilingual/Spanish speaking would be a plus.

Site specific Requirements

This position is for the main scheduling coordinator for our Ballantyne Oncology regional site. This will require an onsite presence; Monday – Friday, 0830 – 1700. This position is not remote. Ideal candidate can multitask while working in a fast-paced office environment. Will need to develop the skill to prioritize referrals and coordinate based on urgency. Additional education, tasks, training, certifications or experience may be required within the department by the leader as needed.  

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