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Charlotte, NC, United States
Job ID: 17420
Job Family: Clerical Support
Status: Full Time
Shift Details: Regular
Department Name: 11011005041602-Patient Access Live Answer
Location: AH CMC Main - 1000 Blythe Blvd
Job SummaryProvides clerical support services in all areas of expertise and knowledge. Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non-clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls and ensures patient messages are taken appropriately with pertinent information. Initiates outbound calls per established work queues, lists and assignments.
High School Diploma or GED required; Associates degree in healthcare related field preferred. Medical, secretarial, and/or customer service experience required. 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred. Experience as CMA/RMA, MOA or in a call center environment preferred.
Education, Experience and Certifications