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Tailored Care Management Practice Support Coach - AHEC

Charlotte, NC, United States
Job ID: 13765
Job Family: Education, Training & Development
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 55521008244030-Practice Support
Location: APC - 5039 Airport Center Pkwy


Job Summary

Coordinates and evaluates a variety of AHEC/Regional Education Services based on AHEC needs assessments. Assists with workforce development initiatives, process improvement, AHEC Library Initiatives and grant writing activities.  This position provides on-site and virtual practice support coaching to behavioral health, intellectual and developmental disability (I/DD) and primary care/specialty physician practices to enable them to thrive in the Tailored Care Management (TCM) model under the North Carolina Medicaid Managed Care Behavioral Health I/DD Tailored Plan. The specific focus of work is technical assistance to Advanced Medical Home Plus (AMH+) organizations and Care Management Agencies (CMAs) for TCM for behavioral health, I/DD, traumatic brain injury (TBI), substance use disorder (SUD), Innovation Waiver, and co-occurring disorders. Preference is given to applicants who have expertise in these areas. Practice support coaching services include all clinical and operational needs of the AMH+s/CMAs including the adequacy and effective use of clinical consultants and building relationships with health-related and social support providers, as required by the TCM model. 


****The position is a Two-year grant-funded role with the potential of extending another Two years, future state.

Essential Functions

  • Develops, and presents workshops to meet the educational needs of health care professionals in the Charlotte AHEC region.
  • Analyzes participant evaluations and assessments and makes recommendations for improvement.
  • Writes measurable program objectives for AHEC workshops. Designs and administers evaluations analyzes evaluations and assessments and makes recommendations for improvement.
  • Meets nationally recognized criteria for continuing education credit when designing workshops.
  • Researches potential grant opportunities and assists with the development of grant proposals.
  • Collaborates in quality initiatives and grants.
  • Assists with AHEC Library Initiatives.
  • Participates in statewide North Carolina AHEC Council and planning meetings.
  • Provides planning and support to regional AHEC workshops and other AHEC initiatives.

Physical Requirements

Works in an office and classroom environment. Sight, hearing, and speech capabilities are sufficient to communicate well with individuals and groups. Includes travel within the Charlotte AHEC region and occasional statewide meetings.

Education, Experience and Certifications

A minimum of a bachelor’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human service area is required.  Candidates with graduate education and/or licensure in the aforementioned fields are preferred. Required experience includes two years of care management experience working directly with individuals with behavioral health conditions (Adult, Adolescent & Child), I/DD, SUD, TBI, Innovations Waiver, co-occurring disorders or serving members with Long Term Services & Supports (LTSS) needs and/or Home & Community Based Services (HCBS) coordination, care delivery monitoring, and care management experience.  Candidates with I/DD experience are especially encouraged to apply but is not a requirement.