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CHARLOTTE, NC, United States
Job ID: 11553
Job Family: Patient Accounting/Registration
Status: Full Time
Shift Details: Regular
Department Name: 11011018041617-Financial Counseling - LCI
Location: LEVINE CANCER INSTITUTE II
The Financial Navigator functions as the central point of contact for duties of moderate complexity, judgment, and scope in coordinating and managing all aspects related to insurance benefits information, authorization, billing, and collections for all types of very complex oncology services. The Financial Navigator will serve as a resource to patients and their families, clinical staff, physicians, and insurance companies. Interviews patients who are uninsured/underinsured and determines which agencies will provide financial assistance with the patient’s hospital and medical bills. The Financial Navigator will assist the patients through the application process and follow up to make sure that the patient completes necessary financial applications in a timely manner. The Financial Navigator coordinates the collaboration between the multiple departments that are involved in getting financial assistance and closes any potential gaps to provide seamless transitions between departments. They ensure appropriate communications across multiple complex service lines, between patients/family, and within the Multidisciplinary Team.
Works in a fast-paced office environment with numerous interruptions. This position requires some travel to represent patients at appeals.
Education, Experience and Certifications
Bachelor’s Degree in Accounting, Finance or related field or 4 years of insurance-related experience required. Must be able to work independently and possess strong organizational, time management and interpersonal skills and be able to prepare and analyze financial reports. Must be proficient with medical terminology and be familiar with clinical considerations as these relate to oncology services. Extensive analytical skills and focus on details. Excellent written and oral communication skills are required.
Microsoft Excel, Word, Epic experience preferred. Databases, hospital registration, billing and clinical systems preferred.