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Coordinator I - Performance Improvement

Charlotte, NC, United States
Job ID: 11934
Job Family: Professional Services
Specialty: Hematology/Oncology
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 11011039132957-Oncology - Pediatric
Location: MCP - 1001 Blythe Blvd


Job Summary

Responsible for supporting day to day quality management and performance improvement activities for assigned facilities and collaborates with leadership to promote continuous survey readiness.

Essential Functions

  • Proficiently facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
  • Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
  • Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
  • Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
  • Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
  • Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
  • Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
  • Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
  • Provides education and training on accreditation compliance and accreditation matters.
  • Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.


Physical Requirements


Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies and the health care team. Works in an office environment. Requires long periods of sitting and computer use.

Education, Experience and Certifications

Bachelor's Degree required; Master's Degree preferred. RN or other clinical licensure preferred; certification in health care quality, patient safety or related accreditation entity preferred, required within 2 years of employment. 4 to 6 years experience in healthcare or directly related field and 2 to 4 years leadership experience preferred. Knowledge of Lean Concepts preferred. Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred. Previous experience or knowledge of TJC preferred.


Priority will be given to candidates with experience coaching health professionals through QI projects, including use of aim statements, data analysis, and project management. Ability to appropriately and professionally handle multiple and competing priorities required. Ability to work autonomously with little direct supervision and to maintain an organized workload required. Ability to demonstrate flexibility and adaptability in a changing work environment required. Must demonstrate appropriate service orientation in all interactions within the organization and with clients, participants, visitors, and faculty. Must demonstrate confidentiality with clinical, management, and other organizational data/information.  Interpersonal required skills include the ability to communicate effectively in writing and verbally with individuals at all levels of health care provision.  Must demonstrate strong communication and problem-solving skills with the capacity to anticipate and identify ever-changing needs for the practices as they arise.   

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