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Support Analyst - Financial Services

Charlotte, NC, United States
Job ID: 11151
Job Family: Financial Services
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 51011028340923-Finance Applications Administration
Location: Atrium Corporate Operations

Overview

Job Summary

Reviews User requests for access to financial systems and determines appropriate User role settings to coordinate appropriate setups with system security team.  Verifies financial and statistical data information through input from financial and statistical feeder systems into the reporting and budget general ledger environments. Maintains specific control tables in the production ledger environments.

Essential Functions

  • Performs maintenance on the financial systems based on prescribed guidelines.
  • Troubleshoots problem areas and resolves them satisfactorily without compromising data integrity.
  • Verifies the accuracy of daily interface files from feeder systems to the financial reporting systems.
  • Review, assign, and coordinate user access system requests and debug problem areas as appropriate
  • Maintains control tables in the production financial reporting environments.

Physical Requirements

Must be able to work in an office environment at computer workstations sitting for prolonged periods.

Education, Experience, and Certifications

Associates Degree with an emphasis on business or accounting-related applications. 1 year of related work experience preferred. Must possess good written and oral communication skills, and have a good understanding of Microsoft Excel, Word, and Outlook to generate spreadsheets and develop written correspondence and documents.

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