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Manager - Clerical Ambulatory - Atrium Health Rock Hill

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Rock Hill, SC, United States
Job ID: 9546
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 21031045340501-Administration
Location: Rock Hill - 1656 Riverchase Blvd Rock Hill


Leader for an entire department of clerical team members. Oversees assigned team members and patient flow, and leads the department in functions related to scheduling appointments, care coordination and authorization management, registration, check in/out and revenue cycle functions. Functions as a department head and will have fiduciary responsibility for the cost center and provides team member leadership oversight.


Essential Functions
  • Develops staffing plans to maximize use of resources.
  • Develops team members to maximize productivity and quality of service.
  • Develops and meets budget requirements for the department.
  • Interviews and selects team members for the department.
  • Trains and assists new team members in the onboarding process for the department.
  • Coaches and counsels team members on their performance and takes appropriate action where needed.
  • Oversees all performance metrics for the department to include productivity, quality, and budget standards.
  • Conducts or delegates auditing responsibility for compliance with policies and standard work for their department to ensure metrics are met and processes are appropriately followed.


Physical Requirements

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment.


Education, Experience and Certifications

High School Diploma or GED required; Bachelors Degree strongly preferred. Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required. 5 years in a medical office setting preferred.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.


Protected Health Information
  • Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
  • Will share information only on a need to know basis for work purposes.
  • Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.


Machines, Tools, and Equipment All related office equipment and supplies