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Project Manager - Technology Support

Charlotte, NC, United States
Job ID: 8528
Job Family: Professional Services
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 55521008242466-Technology Support
Location: APC - 5039 Airport Center Pkwy

Overview

Job Summary

Supervises the assigned project and collaborates with assigned staff/leaders ensuring high quality data with compliance. Coordinates and manages all aspects of the assigned project.

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Essential Functions

Manages the assigned project and key deliverables

Primary liaison between the project stakeholders

Communicates on-going project status, potential issues, and timelines as required

Plans, organizes, and manages all aspects of assigned retrospective, outcome, and prospective projects

Organizes and leads necessary team training efforts for all facets of the project.

Consults with staff/leaders to coordinate training and monitor efforts, as well as discuss noted findings

Leads and manages the efforts of all key cross-functional departments to perform all project-related activities according to project milestones/timelines in a manner consistent with the applicable process, regulatory and accrediting entities, and ethical business practice

Maintains communication as required, to discuss the outcome of any identified opportunities and/or barriers to the successful completion of the project Manages project financials

Provide Technology Support for customer facing applications, including Zoom, Statewide and Charlotte AHEC Applications, and consumer relations.

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Physical Requirements

Will work in office environment. Requires sitting, standing, lifting, supplies and equipment, and operation of a keyboard and computer. Responsibility to work in a safe manner.

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Education, Experience and Certifications

Bachelor's degree required. Minimum of 2 years relevant experience required.

Preferred experience with Customer Tech Support and knowledge of web-based conferencing platforms, to include Zoom, WebEx, Teams, BlueJeans.