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Technical Analyst Associate Hourly

Charlotte, NC, United States
Job ID: 6702
Job Family: Information Services
Status: Full Time
Shift: Variable
Shift Details: Regular
Department Name: 51011028341815-Physical Security
Location: Atrium Corporate Operations


Job Summary

Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of CHS patient and non-patient care areas.

Essential Functions

  • Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
  • Assists and documents routine maintenance in compliance with current policies and procedures.
  • Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
  • Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.
  • Assists in various projects involving department moves and equipment installations.
  • Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
  • Performs and documents department inventory.

Physical Requirements

Work is subject to high-level visibility through exposure to patient population and to CHS administration. Must work in patient care areas independently under stressful conditions. Must be able to lift/carry up to 35 lbs. Continuous standing and walking is required. Exposure to electrical hazardous equipment and potential biohazards exist. This position requires routine on-call responsibilities, due to schedules and support needs within CHS. Must have reliable, personal transportation for daily trips to and from CHS facilities, and also be able to carry CHS equipment in personal automobile between CHS facilities. This position must meet CHS Defensive Driving Class and Motor Vehicle Report screening for certification to drive CHS vehicles.

Education, Experience and Certifications

High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Protected Health Information

  • Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
  • Will share information only on a need to know basis for work purposes.
  • Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

All related medical equipment, office equipment, particularly computer and telephone equipment and supplies.