Macon, GA, United States
Job ID: 70397
Job Family: Information Services
Status: Full Time
Shift Details: Regular
Department Name: 52031082942590-IAS Communication Services
IS Technician III
What is required:
High school diploma or GED
Four years experience in computer repair and software installation or equivalent technical certification. Associate’s degree or technical training may substitute for experience
A+ or equivalent certification required.
Proven experience working as a Telecommunications Technician.
Sound knowledge of telecommunications systems.
The ability to interpret technical manuals and schematic designs.
The ability to work well under pressure.
Strong technical, analytical, and problem-solving skills.
Exceptional communication and customer service skills.
A detail-oriented disposition.
Plans network installations by studying technical specifications; preparing an installation schematic.
Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
Documents network by recording configuration diagrams and programming.
Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains safe work environment by following standards and policies.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.