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Patient Services Specialist

Charlotte, NC, United States
Job ID: 2434
Job Family: Patient Accounting/Registration
Specialty: Neurology
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 27261039132876-Neurology - Pediatric
Location: Charlotte - 2608 E 7th St Charlotte


Job Summary

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment.  The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.  

Essential Functions

·         Exemplify caring and compassionate customer service to create an excellent patient experience

·         Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations

·         Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision

·         Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience

·         Encourages patient utilization of front-end technology during the registration process

·         Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter

·         Assists billing functions accurately and/or directs to appropriate billing office

·         Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

Education, Experience and Certifications
High School Diploma or GED require. Computer experience required. Customer relations experience required.  Experience with Medical Records Software preferred, Front desk practice experience preferred.

Patient Population Served                                                                                                                            

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, development stages, and special needs of the patient population served.

Protected Health Information

·         Will limit access to protected health information (PHI) to the information reasonably necessary to do the job

·         Will share information only on a need to know basis for work purposes

·         Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools and Equipment                                                                                                       
Operates general office equipment; personal computer, copy machine, fax machine etc.

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

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