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Patient Accounts Specialist Airport Center

This job posting is no longer active.

Date Posted: Apr 9, 2021
Charlotte, NC, United States
Job ID: 688341
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: On Call
Shift Details: Regular
Department Name: 51011028341601-Patient Access
Location: Atrium Corporate Operations


Job Summary

Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems.

Essential Functions

  • Analyzes insurance policy benefits to ensure accuracy.
  • Contacts patients prior to scheduled services to educate them on their insurance benefits and collect any pre-payments owed.
  • Trains new teammates as needed.


Physical Requirements
Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally.

Education, Experience and Certifications

High school diploma or GED required. Two-years’ experience in related financial services or healthcare business office required. College (bachelor’s or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred.