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Outreach Specialist/Outreach Services (Nights)

Job ID: 823721
Charlotte, NC, United States
Date Posted: Dec 29, 2020

Overview

Job Summary

Establishes and maintains on-going patient connections through enterprise navigation and a virtual continuum of care.



Essential Functions

  • Utilizes a Computer Technology Integrated (CTI) telephone answering system for processing inbound and outgoing calls.
  • Demonstrates proficiency in database applications used on a daily basis.
  • Assigns all concerns to appropriate personnel within a timely manner.
  • Schedules reminder calls and follow-up calls to obtain feedback regarding patient experience.
  • Assists clients during times of phone and power outages by maintaining a positive and professional attitude during emergency situations and utilizing the emergency phone system.

Physical Requirements

Sitting, standing and walking required. Occasional squatting, bending, kneeling, reaching, twisting and stair climbing required. Must be able to lift up to 10 pounds.



Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree preferred. Superior customer service skills and medical terminology preferred. Knowledge of Microsoft office applications and 2 years experience in medical setting preferred.