Supervisor Laboratory Operations Hospitals & Clinics- Phlebotomy

Overview

Responsible for laboratory operations in the support area(s) of the Hospitals and Clinics within the Advocate Health enterprise, which may include department, discipline and/or shift oversight. Supervises the implementation of enterprise laboratory strategies and standards through close collaboration with site leaders. Ensures peak laboratory operations by driving optimization of resources, financial performance, growth, safety, teammate engagement, and quality in achieving Advocate Health goals and objectives including planning, monitoring, and implementing laboratory operations in a cost effective, quality and service-oriented manner. 

Major Responsibilities:  

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing. 
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.  
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.  
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff.
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
• Performs human resources responsibilities including interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Promotes an environment of learning.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. 

Education Required:  

• High school diploma or equivalent 

Experience Required:  

• Typically requires 3 years of experience in laboratory services and operations.