Supervisor Laboratory Operations Hospitals & Clinics

We are seeking a highly motivated and experienced Phlebotomy Supervisor to over the daily operations of our Inpatient Phlebotomy Department. As a key member of our team, you will play a vital role in ensuring the delivery of high-quality services while maintaining an efficient and safe work environment. If you're passionate about phlebotomy and possess the experience and leadership skills we're seeking, apply now to join our dedicated team of professionals.

Job Summary:

Responsible for laboratory operations in the support area(s) of the Hospitals and Clinics within the Advocate Health enterprise, which may include department, discipline and/or shift oversight. Supervises the implementation of enterprise laboratory strategies and standards through close collaboration with site leaders. Ensures peak laboratory operations by driving optimization of resources, financial performance, growth, safety, teammate engagement, and quality in achieving Advocate Health goals and objectives including planning, monitoring, and implementing laboratory operations in a cost effective, quality and service-oriented manner.  

Position Highlights 

• Supervisor Laboratory Operations Hospitals & Clinics
• Full-Time, Days w/possible evenings & weekends required
• Winston Campus

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.   
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters. 
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents. 
• Retirement: Up to 7% employer-paid retirement contributions.

How You’ll Impact Patient Care:

Your responsibilities may include, but are not limited to:

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.  
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.   
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances. 
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.   
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions. 
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff. 
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate. 
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

What You Will Need:

• High School diploma or equivalent.
• Typically requires 3 years of experience in laboratory services and operations. 

Nice To Have (Not Required):

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.   
• Ability to grow leaders through coaching, guidance, and development planning. 
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.   
• Current knowledge of medical and technical advancements to plan for future growth and development.   
• Intermediate computer skills including knowledge and experience with laboratory information systems.  
• Excellent organization and communication skills.

Where You Will Work:

• Working in healthcare in Winston-Salem, North Carolina, is a rewarding and dynamic experience. This vibrant city is home to renowned healthcare institutions making it a hub for medical professionals and healthcare innovation.
• As a healthcare professional in Winston-Salem, you will have the opportunity to provide top-notch care to a diverse and engaged community. The healthcare industry here is characterized by a commitment to patient-centered care, cutting-edge medical research, and a collaborative spirit among healthcare providers.
• Winston-Salem offers a high quality of life with a cost of living that is lower than in many other major cities. You will find a thriving arts and culture scene, beautiful parks, and a keen sense of community. The city's commitment to healthcare extends beyond the hospital walls, with initiatives aimed at improving public health and wellness.
• Whether you are drawn to clinical care, research, or administration, working in healthcare in Winston-Salem, NC, allows you to be part of a healthcare environment that values excellence, compassion, and the well-being of the community. Join us in contributing to the health and vitality of Winston-Salem, where healthcare is not just a profession but a calling.