Client Strategist Leadership & Success

Overview

Major Responsibilities:

Accountable for the overall success, growth, and retention of an assigned Book of Business by being a proactive owner/leader to support contracted services. Demonstrates professionalism in all client and team interactions including written communication, in person meetings and professional attire. Use multiple data sources and current healthcare trends to assist employers with developing an overall employee healthcare strategic vision while serving as the subject matter expert and employe healthcare consultant for an assigned Book of Business. Lead internal work teams and routine meetings to review key performance metrics, develop client specific healthcare solutions, achieve contract deliverables, and keep all stakeholders informed of program components, updates, and requested changes in services and/or workflows. Use all available data sources to collaborate with clinical leaders and other stakeholders to prepare, review , and deliver monthly, quarterly and annual client reports that will review key performance indicators, track progress against commitment and develop/ define strategy. Facilitate implementation of new service requests by collaborating with internal and external stakeholders to achieve the overall goal for the client. Accurately follow all processes with an attention to detail including but not limited to client contract and budget negotiations, preparation, and renewals while maintaining a positive contribution margin for the overall contract. Maintain customer relationships and provide a high level of customer service by collaborating with client and clinical leadership to resolve issues and capitalize opportunity for improvement in a timely manner.

Education:

Bachelor’s Degree from an accredited University in Public Health, Healthcare Administration, Business, Health Promotions or other related field.

Work Experience:

At least 5 years of healthcare related experience

Knowledge / Skills / Abilities:

Proficient in the use of operational systems to support each employer partnership. 

Example systems include CRM, Budget, EMR and Data Analytics Tool. 

Consistently demonstrates good judgment, dependability, integrity, and selflessness. 

Excellent verbal and written communication skills. 

Proven track record of conceptual and analytical thinking. 

Proficient in data analytics utilizing various data platforms. 

High degree of business acumen, client focus, and attention to service excellence. 

Entrepreneurial, tenacious, and innovative spirit. 

Basic understanding of financial reporting and excel. 

Willingness to be flexible and open to new ideas. 

Ability to lead effective change