Patient Service Coordinator, Oncology Service Line

Overview

Full time, Patient Service Coordinator position supporting the Oncology Service Line in their ongoing goal of providing excellence in oncology patient care.  Hours of operation are weekdays from 8am to 5pm.

JOB SUMMARY: 

Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely a manner as possible. Responsible for accurate and complete messaging regarding appointments or requested information. Requires excellence in customer service and telephone etiquette. A regionalized supervisor will be available in the event of escalation of issues that are outside of the PSC's knowledge base. 

EDUCATION/EXPERIENCE: 

• High school diploma or GED equivalent 
• One year office or clerical work experience in a direct customer service role. 
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required. 
• Medical terminology preferred. 
• Bilingual in Spanish preferred. 

ESSENTIAL FUNCTIONS: 

1. Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments. 
2. Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records. 
3. Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates. 
4. Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments. 
5. Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.