Quality Improvement Specialist

Overview

Position Highlights: 

• Location: Winston Salem, North Carolina
• Full Time

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work. 
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters. 
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree. 

Job Summary: 

Performs tasks key to the clinical transformation. Performs quality improvement efforts to improve quality of care, reduce cost of care, enhance patient experience of care and improve provider satisfaction. Responsible for designing a data-driven, strategic approach to continuous quality improvement (CQI) based on identification of gaps in care, perceived ability to measurably improve with resources available, potential to impact multiple settings/ease of replication or spread. 

What You'll Need: 

• Bachelor's degree in health related field or industrial engineering. 
• Master's degree preferred or equivalent work experience. 
• Four years' experience in health care setting with minimum of three years' experience in quality improvement, process improvement, change management, ETC
• Certification in Health Care Quality (CPHQ), Six Sigma or other health quality certification preferred. 

What You'll Do: 

• Evaluates performance through assessment of workflow efficiency, competency of staff, utilization of resources, safety and compliance. 
• Develops and facilitates implementation of improvement plans following the IHI Model for Improvement and LEAN. 
• Works closely with select departments to identify and prioritize opportunities for improvement 
• Analyzes data for patterns and trends in care delivery; discovers root causes for specific patient care trends and for critical event analysis (i.e., Root Cause Analysis, Failure Modes and Effects Analysis). Translates data into actionable information (using data to drive change). 
• Disseminates/displays data using common performance improvement tools (e.g., run charts, histograms). Maintains trended reports and summaries of key findings. 
• Translates findings and outcomes and recommend strategies for early intervention and health/disease management, new programs, workflow and operational improvement activities. Assists in facilitating changes and improvements based on the data. 
• Assures all staff have the education and resource material needed to facilitate the change. 
• Ensures administration, staff and providers are aware of performance in relation to the desired performance level, and the evidence base for the measure. Disseminates information via corporate meetings, flyers, email, SharePoint and in personalized office training classes. 
• Collaborates with select teams to increase the number of practices/providers with NCQA recognition for Patient-Centered Medical Home (PCMH), Diabetes, Heart and Stroke, and others. Ensures those already recognized maintain their recognition status. 
• Assures that improvement activities are documented and reported within the organization and externally as appropriate. 
• Highlights results and accomplishments of QI initiatives. 
• Demonstrates problem solving, leadership, conflict management and team building skills in order to ensure a productive work environment and achievement of goals. 
• Aligns efforts with other departments to increase the likelihood of achieving our common goals. 
• Collaborates with leadership and staff to create policies and procedures that ensure excellent quality care and minimize harm to the patient. 
• Attends meetings, conferences and trainings related to continuous improvement.