Pt Svc Surgery Referral Coord

Overview

Coordinates patient appointments and referrals in an ambulatory clinical setting. Provides excellent customer service to patients and referring practices, answering calls professionally and efficiently. Ensures accurate messaging and appointment scheduling using electronic systems.

• Required: High school diploma or GED and one year of office or clerical experience in a customer service role.
• Preferred: Medical terminology knowledge and familiarity with insurance requirements.

• Required: Satisfactory score on departmental data entry test.

1. Serves as a liaison between scheduling, clinics, and referring practices.
2. Uses computer systems to schedule, update, and cancel appointments.
3. Screens calls, delivers messages, and ensures effective communication between departments.
4. Coordinates tests, surgeries, and paperwork between physicians, labs, and patients.
5. Assists with inpatient testing and scheduling based on urgency and logistics.
6. Verifies insurance, secures prior authorizations, and assists with billing inquiries.
7. Maintains accurate patient records, insurance details, and authorization documentation.
8. Supports department goals by improving customer service and resolving issues.
9. Updates physician calendars, schedules surgeries, and reschedules appointments as needed.
10. Works collaboratively with co-workers to meet department objectives.

• Strong oral and written communication skills
• Ability to multitask in a fast-paced environment
• Problem-solving skills under pressure
• Positive attitude and professionalism in challenging situations
• Ability to maintain strong service-oriented relationships with patients, physicians, and staff

• Medical office setting

• Frequent sitting, typing, and phone use
• Some standing, walking, and reaching
• Lifting up to 20 lbs.