Sr. Patient Scheduling Coord - Spine
Winston Salem, NC, United States
Job ID: 146474
Job Family: Clerical Support
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 12531088932890-Spine Program Administration
Overview
Job Summary:Supports a specialty surgical care team, ensuring smooth daily operations. Manages scheduling, authorizations, and communication between providers and patients. Provides backup coverage during absences or peak periods.
Education & Experience:- Required: High school diploma or GED with 3+ years in customer service, problem-solving under stress
- Preferred: Experience in a surgical specialty, medical terminology knowledge, handling high call volumes
- Not required
Patient & Provider Communication:
- Answers calls for the specialty team, maintaining response time standards
- Facilitates provider-to-provider communication and directs urgent requests
- Returns patient calls with follow-up instructions from providers
Scheduling & Authorizations:
- Schedules patient appointments, procedures, and tests
- Obtains insurance authorizations and updates records accordingly
- Coordinates follow-up appointments with necessary tests or treatments
Records & Documentation:
- Orders and ensures receipt of external tests before appointments
- Reviews digitized imaging to confirm accessibility
- Manages external referrals and follows up per provider instructions
Administrative Support:
- Maintains provider travel and academic calendars for accurate scheduling
- Assists in training new staff members
- Helps with billing questions and insurance authorizations
Other Duties:
- Handles urgent requests to ensure patient safety
- Performs additional tasks as assigned
- Ability to use multiple computer systems simultaneously
- Self-motivated and able to work independently
- Maintains a professional, positive attitude with patients and staff
- Medical office setting
- Frequent sitting, standing, walking, and reaching
- Fine motor skills for computer use
- Ability to lift up to 20 lbs.
