Pt Svc Surgery Referral Coord
Winston Salem, NC, United States
Job ID: 143885
Job Family: Clerical Support
Status: Full Time
Shift: Day
Detailed Shift and Schedule: M-F 8AM - 5PM
Job Type: Regular
Department Name: 12531085030224-Surgery Central
Overview
Job Summary:
Helps patients and referring practices schedule appointments in an ambulatory clinical setting. Provides professional and courteous customer service throughout the appointment-making process. Ensures accurate and timely messaging and assists with referrals from various sources such as phone, fax, or electronic systems.
Education/Experience:
- High school diploma or GED required.
- One year of office or customer service experience in a fast-paced environment.
- Experience with phones, electronic messaging, and medical terminology preferred.
- Knowledge of insurance and third-party payor requirements.
Licensure/Certification:
- Must pass a departmental data entry test.
Essential Functions:
- Acts as a liaison between scheduling, clinics, and referring practices to maintain positive relationships.
- Schedules, updates, and cancels appointments using established guidelines.
- Screens calls, documents scheduling details, and communicates with clinical departments.
- Coordinates tests, consults, and other services among physicians, patients, and external labs.
- Schedules inpatient testing and surgeries, ensuring proper preparation and communication.
- Verifies insurance information, secures authorizations, and assists with billing and coding.
- Ensures accurate registration and billing data following departmental policies.
- Works with team members to achieve department goals, including call metrics.
- Maintains accurate documentation and assists with insurance and authorization requirements.
- Identifies opportunities to improve customer service and resolves issues efficiently.
- Updates physician calendars, clinic templates, and coordinates rescheduling as needed.
- Completes other duties as assigned.
Skills/Qualifications:
- Strong oral and written communication skills.
- Ability to multitask and resolve issues under pressure.
- Maintains a positive attitude in demanding situations.
- Builds professional, service-focused relationships with patients, physicians, and colleagues.
Work Environment:
Physical Requirements:
- Primarily sitting, with occasional standing, walking, bending, and reaching.
- Frequent use of hands for typing and phone handling.
- Occasionally lifting up to 20 lbs.