Referrals and Insurance Representative
This job posting is no longer active.
High Point, NC, United States
Job ID: 140292
Job Family: Clerical Support
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 34511072532352-Endocrinology
Overview
JOB SUMMARY:
Responsible for scheduling referrals for patients and pre-certifying insurance on referrals.
EDUCATION/EXPERIENCE:
High school diploma or GED equivalent preferred. One-year work experience in a medical office preferred. Knowledge of medical terminology preferred.
ESSENTIAL FUNCTIONS:
1. Schedules referral appointments for patients as directed by provider.
2. Provides the patient with privacy, and instructions to assure a high quality result.
3. Answers incoming calls in a prompt manner.
4. Answers medical record and billing questions as needed.
5. Calls insurance companies and pre-certifies referral requests.
6. Serves as a role model for customer service and supports the staff in this process.
7. Answers telephone calls, records messages for providers and staff.
8. Understands and can perform duties associated with basic medical office procedures such as data entry, filing, and examination of charts for accuracy and completeness.
9. May fill-in for other support staff when necessary.
SKILLS/QUALIFICATIONS:
Knowledge of English grammar, spelling and punctuation Knowledge of customer service practices Knowledge of organizational policies, procedures and protocols Knowledge of common safety hazards and universal precautions to establish a safe work environment Knowledge of computer systems and applications
WORK ENVIRONMENT:
Clean, well-lit, comfortable, office environment Moderate noise level
