Program Manager III, Counseling & Student Loan Processing

Overview

Program Manager III, Counseling & Student Loan Processing

Position Highlights: 

• Shift Schedule: Full Time (40 hours), Monday-Friday
• Department: Counseling & Student Loan Processing 
• Location:  Atrium Health Wake Forest Baptist in Winston-Salem, NC

What We Offer: 

• Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
• Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
• Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
• Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.

What You'll Do: The Program Manager III, Student Financial Aid Counseling & Student Loan Processing will perform management level work directed toward the planning, implementation and coordination of one or more programs for an association, non-profit, or similar organization

1. Executes programs that meet the needs of the organization's target population and that are in alignment with the organization's stated mission. 

2. Supervises the work of program staff to ensure the quality of service provided. 

3. Assists in the development of customized solutions to individual client needs. 

4. Participates in program evaluation by collecting and analyzing data in support of key performance metrics. 

5. Ensures that all services provided are in compliance with applicable standards and regulations.

 What You'll Need:

• Bachelor's degree
• 5+ or more years of experience 
• Master's degree in Health Administration, Business Administration or related field preferred. 
• A minimum of 3 years of experience in project management, administration or supervisory experience. 
• Certified project management professional preferred.

• Competencies: Ability to develop and mentor others. 
• Management skills. 
• Oral and written communication skills. 
• Ability to build collaborative relationships. 
• Detail oriented. 
• Ability to meet deadlines. 
• Project management skills. 
• Tip: Match incumbents to this role whose primary duties are concerned with both managing personnel and Non-profit program activities.

The ideal candidate will also possess the following skills:

• Comprehensive knowledge of the field's policies, procedures, and practices. 
• Strong analytical and critical thinking skills; demonstrated ability to learn and apply technical and regulatory rules and process large amounts of complex information. 
• Must be a skilled problem solver who can work independently and meet deadlines and work well under pressure. 
• Demonstrated management skills and ability to manage special projects, work under pressure, meet deadlines. 
• Customer service orientation, strong collaboration skills; verbal and written communication skills and presentation skills to effectively persuade and influence in order to achieve desired outcomes with diverse clientele; strong interpersonal skills to effectively build relationships with business partners across departments and facilitate work among teams. 
• Project management skills 
• Ability to develop and mentor others.

WORK ENVIRONMENT:

• Clean, well-lit, comfortable office setting