HR Badging/Customer Service Representative, Winston Salem

Overview

JOB SUMMARY: 

Greets customers and offers assistance in person and on the telephone. Performs clerical and secretarial duties. Provides customer service support for Emergency Communications. Customers are defined as co-workers in Emergency Communications, employees, applicants, and families of employees, vendors, contractors, and visitors. 

EDUCATION/EXPERIENCE: 

• Two years secretarial experience, switchboard and excellent customer service skills required. 
• General computer knowledge required. 
• Associate's degree in Secretarial Science preferred. 

ESSENTIAL FUNCTIONS: 

1. Fulfills requests for identification badges to support the department's access control functions. 

2. Collects and compiles data, statistics and materials for reports, budgets, and projects. 

3. Prepares and edits written materials to ensure a quality document. 

4. Maintains files with complete information in the appropriate location. 

5. Communicates work methods or information to customers. 

6. Performs reception activities by responding to questions, assisting our customers, and answering the telephone in accordance with departmental standards. 

7. Processes incoming/outgoing mail and/or performs office errands to support departmental activities. 

8. Schedules and arranges activities to ensure availability. 

9. Organizes work activities to ensure completion on time. 

10. Maintains professional development. 

SKILLS/QUALIFICATIONS: 

• Experience with word processing and spreadsheet software programs 
• Ability to record minutes of meetings 
• Ability to explain policies and procedures clearly 
• Attention to detail 
• Customer service orientation