(f) Ambulatory Assistant Nurse Manager, Urgent Care

Overview

JOB SUMMARY: 

Provides clinical and administrative leadership for a specified clinic location or locations. Responsibilities include accountability for the quality of patient centered care, service excellence, and workplace experience. Facilitates a biogenic environment by fostering relationships that support the continuous enhancement of care delivery, staff and patient satisfaction through a professional practice environment of mutual respect. Partners with the nurse manager to achieve goals to improve quality of care. 

EDUCATION/EXPERIENCE: 

• Graduation from an accredited School of Nursing, Bachelor's degree required. 
• Two years of acute care nursing experience within the past 10 years preferred. 
• Previous supervisory or management experience preferred. 

LICENSURE, CERTIFICATION, and/or REGISTRATION: 

• Current license as a Registered Nurse (RN) in the State of North Carolina required. 
• Basic Cardiac Life Support (BCLS) required. 

ESSENTIAL FUNCTIONS:  

• Ensures care delivered is with respect for patient's rights and culturally competent. Facilitates Patient Centered Care, promotes service recovery and the nursing professional model. Maintains privacy, confidentiality and security for patients and staff. 
• Serves as a staff and patient advocate to ensure optimal patient care. Interfaces with patient and families to ensure that care is consistent with expectations. 
• Promotes quality improvement and systems-thinking by openly supporting and consistently communicating the mission of the clinic and organization. Collaborates with management team on the development, implementation and evaluation of policies and procedures designed to improve quality of care and operational efficiency. 
• Promotes a culture of safety by ensuring compliance with established hospital policies, procedures, objectives, quality control, safety, QC/PI, environment and infection control. Coordinates appropriate QC/PI activities with staff. 
• Audits and maintains clinic metrics for unit and organizational goals. 
• Collaborates with Nurse Manager on personnel activities including hiring and performance management. 
• Collaborates with the Nurse Manager to plan, schedule, and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities. Monitors the appropriate utilization of staff based on credentialing, education and experience with consideration to the patient population. Assesses, coaches, and monitors staff level of practice. 
• Maintains unit inventory and supplies. 
• Collaborates with Nurse Manager on management reports and budgetary recommendations. 
• Performs and maintains competency for point of care testing as assigned, ensuring compliance with WFBH Point of Care policies and with applicable state and federal regulations. 

SKILLS/QUALIFICATIONS: 

• Excellent and effective oral and written communication skills 
• Ability to organize and supervise clinical nursing care delivery 
• Negotiation and conflict resolution 
• Performance Improvement Practice Innovation Professional Nursing Practice Theory 
• Resilient and flexible in a changing environment
• Functions effectively under stressful and difficult situations 
• Ability to work effectively with the team