Filled - Patient Service Representative, Part Time Days

Overview

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Position Highlights: 

• Shift Schedule:  Part Time Days, may include holidays
• Department:   Registration
• Location:  Lexington, NC

What We Offer:

• Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
• Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
• Retirement: Up to 7% employer-paid retirement contributions

Requirements:

• Associate's degree with three years' direct experience required. 
• Experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred. 
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred. 
• Medical terminology preferred. 
• Bilingual (Spanish) strongly preferred. 

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

• Collects Critical Data Elements, registration information, completes related documents, and prioritizes workload. Monitors workload, identifies trends impacting revenue cycle processes and alerts departmental management. 
• Ensures accurate patient identification and addresses sensitive information with confidentiality. 
• Communicates insurance benefits and liabilities with customers. 
• Collects past, current and future payments due and advises customers of financial responsibility and resources. 
• Provides excellent customer service through all interactions and resolves complaints promptly. 
• Works well independently and as part of a team. 
• Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities. 
• Adheres to the Medical Center's Values and policies while meeting departmental productivity goals and standards. 
• Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary. 
• Communicates effectively with various internal and external healthcare team members. 
• Takes the initiative to assist staff with escalated customer service and work related issues. 
• Assists with the development and training of new or less experienced staff. 
• Attends required training classes, seminars and meetings. 
• Performs additional tasks and special project responsibilities as requested by department management.