Patient Service Coordinator

Overview

Job Summary:
Assists patients with scheduling appointments in a friendly, professional manner. Answers calls courteously and promptly, providing accurate information. Ensures high standards of customer service and phone etiquette. Supervisors are available for escalated issues.

Education/Experience:

• High school diploma or GED, plus one year of office or customer service experience.
• Experience in a fast-paced, high-volume setting handling phones and electronic messaging.
• Medical terminology and Spanish language skills preferred.

Licensure/Certification:

• Passing score on departmental data entry test.

Essential Functions:

1. Uses computer systems to schedule, update, and cancel appointments following set guidelines.
2. Follows policies to ensure accuracy in registration, billing, and authorization records.
3. Works with team members to complete assignments and meet call rate targets.
4. Screens calls, documents scheduling information, and communicates with clinical departments.
5. Assists with patient care documentation, insurance requirements, and clinic paperwork.
6. Helps improve customer service processes and problem-solving within the department.
7. Acts as a courteous liaison between patients, medical staff, and external agencies.
8. Performs other related duties as assigned.

Skills/Qualifications:

• Strong communication and multitasking abilities.
• Problem-solving skills under pressure.
• Maintains professionalism and service-oriented relationships with patients and staff.

Work Environment:

• Medical office setting.

Physical Requirements:

• Frequent standing, walking, sitting, bending, and reaching.
• Requires finger dexterity, talking, hearing, and seeing.
• Lifting up to 20 lbs regularly, occasionally up to 50 lbs.