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Charlotte, NC, United States
Job ID: 135416
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 8 a.m - 5 p.m
Job Type: Regular
Department Name: 51011028341288-Customer Service
Overview
Job Summary
Customer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
Essential Functions
Physical Requirements
Work requires most of the time spent sitting, however, the work does require some walking. Work requires heavy telephone use and interaction with patients, family members, other departments, and outside sources. Requires minimal standing to file documents and do research. Must be able to reach and bend on a moderate level.
Education, Experience and Certifications
High School Diploma or GED with 2 years relevant customer service experience, or bachelor’s degree preferred. 2 years progressive work experience in a hospital billing, professional billing or shared services environment preferred. Experience with Epic’s Resolute Hospital or Resolute Professional billing applications preferred. Working knowledge or professional and hospital billing and follow-up preferred. Knowledge of HIPAA standards and medical terminology and billing practices preferred. Bi-lingual (Spanish and English) preferred.