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Patient Service Representative, 10:30p-7a

This job posting is no longer active.

Lexington, NC, United States
Job ID: 132076
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Night
Detailed Shift and Schedule: 10:30p-7a w/alternating weekends
Job Type: Regular
Department Name: 55811088941601-Patient Access

Overview

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Position Highlights: 

  • Shift Schedule:  Full Time, 10:30p-7a may include holidays
  • Department:   Patient Access
  • Location:  Lexington, NC

What We Offer:

  • Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
  • Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
  • Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
  • Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
  • Retirement: Up to 7% employer-paid retirement contributions

Requirements:

  • High School Diploma or GED 
  • Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

  • Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
  • Ensures all patient demographic and insurance information is complete and accurate 
  • Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred 
  • Verifies insurance benefits. Obtains, calculates and collects the patients out of pocket financial liability. Requests and collects past due and present balances or estimates due 
  • Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate 
  • Identifies patients in need of financial assistance and refers patients to Financial Counselor 
  • Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents
  • Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
  • Proactively communicates issues involving customer service and process improvement opportunities to management 
  • Meets productivity requirements to ensure excellent service is provided to customers 
  • Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. 
  • Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information