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PFS Patient Svc Specialist III, Full Time Days

Lexington, NC, United States
Job ID: 135229
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 10:30a-7:00p ON CALL w occasional weekends
Job Type: Regular
Department Name: 55811088941612-Registration

Overview

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Position Highlights: 

  • Shift Schedule:  Full Time Days, may include holidays
  • Department:   Registration
  • Location:  Lexington, NC

What We Offer:

  • Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
  • Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
  • Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
  • Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
  • Retirement: Up to 7% employer-paid retirement contributions

Requirements:

  • Associate's degree with three years' direct experience required. 
  • Experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred. 
  • Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred. 
  • Medical terminology preferred. 
  • Bilingual (Spanish) strongly preferred. 

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

  • Collects Critical Data Elements, registration information, completes related documents, and prioritizes workload. Monitors workload, identifies trends impacting revenue cycle processes and alerts departmental management. 
  • Ensures accurate patient identification and addresses sensitive information with confidentiality. 
  • Communicates insurance benefits and liabilities with customers. 
  • Collects past, current and future payments due and advises customers of financial responsibility and resources. 
  • Provides excellent customer service through all interactions and resolves complaints promptly. 
  • Works well independently and as part of a team. 
  • Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities. 
  • Adheres to the Medical Center's Values and policies while meeting departmental productivity goals and standards. 
  • Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary. 
  • Communicates effectively with various internal and external healthcare team members. 
  • Takes the initiative to assist staff with escalated customer service and work related issues. 
  • Assists with the development and training of new or less experienced staff. 
  • Attends required training classes, seminars and meetings. 
  • Performs additional tasks and special project responsibilities as requested by department management.