Srvc Resp Ctr Switchboard Oper

Overview

Provides customer service by handling switchboard calls, updating contact information, and managing on-call schedules. Assists Customer Service Representatives with service requests. Requires flexibility for all shifts, weekends, holidays, and severe weather coverage.

• High school diploma or GED.
• Two years in a customer service role, with problem-solving experience in high-stress situations.
• High call volume experience and medical environment experience preferred.

1. Answers calls courteously, identifies caller needs, and resolves concerns.
2. Provides after-hours answering service for clinics and pages on-call physicians as needed.
3. Updates contact information for multiple campuses.
4. Maintains on-call schedules and resolves discrepancies.
5. Assists with after-hours pathology calls, documenting sensitive information.
6. Dispatches service requests (transport, housekeeping, engineering) and escalates as needed.
7. Performs additional tasks as assigned.

• Clear, calm phone communication
• Strong interpersonal skills
• Basic computer skills; ability to multitask across software systems
• Typing speed of 45 WPM

• Clean, well-lit, moderate noise
• Subject to interruptions and stress

• Frequent sitting, with occasional standing and walking
• Lifting up to 20 lbs