Manager - Clinical Operations - Continuing Care Atrium Health Hospice FT Days

Overview

Job Summary

Ensures the highest standard of clinical care is provided to home health or hospice patients in the most cost-effective manner. Monitors and analyzes service and quality indicators to develop performance improvement plans in order to meet the branch's quality and service goals.
Monitors and analyzes operational processes/reports that support cost effective and appropriate clinical practice in collaboration leadership. Serves as the branch infection control leader ensuring infection control and safety practices are maintained in the home setting. In the absence of the Branch Director, serves as the designated administrator, assuming the same responsibilities and obligations as the administrator.

Essential Functions

• Participates in the hiring, orientation and ongoing supervision of clinical team members in order to provide excellent patient experiences and reduce employee turnover.
• Supervises and supports the CSS/CSC in ensuring the provision of the highest level of patient care and service excellence.
• Provides oversight of the clinical documentation process to ensure timely workflow processes and supports EMR standardization.
• Ensures completion of annual supervisory visits for all field RNs/LPNs to fulfill compliance with service line and regulatory requirements. Supports State Survey readiness and process.
• As Infection Control leader, monitors compliance with IC policies and procedures.
• Works collaboratively with other departments, using data from a variety of sources, in order to develop, implement and maintain initiatives to meet branch quality and service goals, particularly as it relates to hospital readmissions.
• Leads performance improvement initiatives in order to meet specific goals.
• Ensures clinical team members receive annual competencies, annual education modules and satisfy regulatory requirements.
• Monitors key operational metrics aligned with clinical practice through assigned administrative reports. Analyzes and identifies trends or barriers to the branch's operational and financial success. Participates in initiatives and action plans to address issues.
• Manages, reviews and approves documentation prior to billing per service line process.
• Approves non-formulary medical supply requests and ensures service line formulary utilized consistently and effectively. Identifies opportunities for cost savings and/or product revision based on evidence-based practice.

Physical Requirements
May carry, stoop, climb or otherwise be physically active in the course of job duties. May have extended periods of sitting and/or computer work. Periodically drives to and from patient homes or to regional meetings in varied weather and traffic conditions.

Education, Experience and Certifications
Bachelor’s Degree in Nursing required. RN candidates for external hire or internal promotion without BSN must be enrolled in a BSN program within one year of Hire/Transfer date and must complete program within 3 years of enrollment in the program. Current license to practice as a Registered Nurse or temporary license as a Registered Nurse Petitioner in the state of North Carolina and/or compact licensure in the state of residence required. Current Basic Life Support for Healthcare Provider status according to American Heart Association required. Three years clinical nursing experience required. Two years nursing leadership experience preferred. Must have successful experience in orienting, training, supporting new team members either as a peer preceptor or supervisor. Must have excellent presentation skills. Must have outstanding customer service skills and a passion for patient care. Ability to effectively communicate with professionals from diverse clinical and professional disciplines. Interpersonal skills to effectively interact with all levels of internal and external customers are required. Proficient in computer, EMR, Microsoft Office applications and other software programs necessary to perform job duties. Must maintain current state driver’s license and auto insurance at all times.
 

Additional education, training, certifications, or experience may be required within the department by the nurse leader.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.