Between June 14, 2025, and July 1, 2025 Atrium Health is transitioning to a new application platform to enhance efficiency and effectiveness of our hiring processes. To ensure a smooth transition and data integrity during this transition we have temporarily limited the number of job postings on the career website.
While active job postings may be reduced during this phase, it is important to note that Atrium Health remains committed to engaging with and attracting top talent. We encourage interested candidates to proactively connect with us by joining one of our established talent communities. Moreover, we will continue hosting in-person and virtual events, offering unique platforms for potential candidates to interact with Atrium Health representatives, learn about our career paths, and gain a deeper understanding of our mission and values.
Guest Relations Representative - Atrium Health Pineville PT Days
This job posting is no longer active.
Charlotte, NC, United States
Job ID: 125433
Job Family: Support Services
Status: Part Time
Shift: Day
Detailed Shift and Schedule: Weekend Days 8am-4:30pm
Job Type: Regular
Department Name: 11071005443603-Guest Services
Overview
Job Summary
Serves as a member of the healthcare team acting as a liaison between the patient, family, visitor, hospital and medical team members. Provides direct non-clinical patient and guest contact on a daily basis, providing a welcoming and genuine hospitality while exceeding guest expectations.
Essential Functions
- Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
- Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.
- Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
- Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
- Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
- Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.
- Clerical handling of departmental, hospital and organizational reports and forms.
- Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.
Requires walking, sitting, lifting and reaching. May come in contact with patients, families and their personal belongings including those contaminated with infectious and blood-borne pathogens. Must lift a minimum of 50 lbs. for moving and lifting patients in/out of wheelchairs. Must be able to be mobile within the entire healthcare provider system.
Education, Experience and Certifications
