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Charlotte, NC, United States
Job ID: 132203
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Variable
Job Type: Regular
Department Name: 11011005041605-Patient Access - Emergency Department
Overview
JOB SUMMARY: The Supv, Patient Access manages the day-to-day operations of all front-facing areas of admissions, emergency department registration, in addition to any patient access function within scope. Takes responsibility of ensuring the accuracy of processes and workflows of each area to operate efficiently. Stays abreast of current policies and maintains expertise proficiency in all patient access technologies. This role is an advocate for all patients and is a liaison between colleagues, hospital departments and clinics in a collaborative effort to facilitate patient registrations, appointments and other patient access functions. The supervisor ensures all functions within scope provide maximum reimbursement to the organization in registration, insurance verification, authorizations and other related functions. Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Provides direction and support for staff, promotes staff development and collaborates with leadership. Responsible for handling and solving any problems related to their area of assignment as well as hiring, coaching and termination of assigned staff, as appropriate. Conducts and oversees the orientation, training and mentoring of all employees. Attends monthly, weekly and daily meeting as scheduled. Responsible for performing the revenue cycle tasks that are necessary to ensure compliance and excellent customer service.
EDUCATION/EXPERIENCE: Associates degree in Healthcare or Business or two year’s revenue cycle experience. Previous supervisor or lead experience in the revenue cycle preferred.
REPORTS TO:
LICENSURE, CERTIFICATION, and/or REGISTRATION: Certified Patient Account Manager (CPAM) by the American Association of Healthcare Administrative Management or Certified Financial Healthcare Professional (CFHP) by the Healthcare Financial Management Association preferred not required.
ESSENTIAL FUNCTIONS:
SKILLS & QUALIFICATIONS:
Excellent oral and written communication skills
Ability to exercise independent judgment in unusual or stressful situations
Strong computer and math skills
Demonstrated leadership in establishing and achieving goals
Ability to establish and maintain effective working relationships
Knowledge of federal or state government agencies including, but not limited to Medicare, Medicaid, VA, Charity care programs and all other healthcare revenue cycle entities.
Proficient knowledge of commercial, government insurance plans, workers compensation and payer networks.
Demonstrate experience in handling escalated issues
Educate and mentor team members with emotional intelligence
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
Maintains stable performance under pressure
Consistently demonstrates a positive and professional attitude
Demonstrates integrity and ethics in day-to-day tasks and decision making.
Must be able to deescalate issues that arise with patients, visitors or colleagues.
Must be able to promote diversity and inclusion initiatives.
WORK ENVIRONMENT:
High patient volume areas
May be exposed to infectious diseases (TB, Flu, & COVID)
Work may be stressful at times
Contact may involve dealing with angry or upset people
Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies
Ability to perform all functions in a stressful environment that may require long periods of standing, walking or sitting. The environment may include alarms, loud noises, bright lights, flashing lights and emergent/urgent situations that will require supervisor to multi-task and work outside regular hours.
PHYSICAL REQUIREMENTS:
Amount of time spent performing the following activities:
0% |
35% |
65% |
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35% |
65% |
100% |
N/A |
Activity |
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X |
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Standing |
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X |
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Walking |
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X |
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Sitting |
X |
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Bending |
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X |
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Reaching with arms |
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X |
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Finger and hand dexterity |
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X |
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Talking |
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X |
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Hearing |
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X |
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Seeing |
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Lifting, carrying, pushing and or pulling: |
X |
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20 lbs. maximum |
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X |
50 lbs. maximum |
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X |
100 lbs. maximum |