FDA/Screener

Overview

Job Summary
The Guest Services Representative helps meet visitor and guest information needs at the Medical Center, providing a professional and positive experience.

Education/Experience

• High school diploma or GED required, with 3 years of work experience.
• Preferred: College courses in communications, psychology, or related fields.

Licensure/Certification

• None required.

Essential Functions

1. Resolves issues and provides referral information for guests.
2. Gives directions to visitors.
3. Explains Medical Center policies and procedures.
4. Uses the computer system to access information.
5. Performs other related duties as needed.

Skills/Qualifications

• Strong communication and interpersonal skills.
• Problem-solving, organization, and decision-making abilities.
• Basic computer skills.
• Knowledge of Medical Center layout and services.

Work Environment

• Clean, comfortable, and well-lit environment.

Physical Requirements

• Standing, walking, sitting, talking, hearing, and seeing frequently.
• May lift or carry up to 20 lbs. occasionally.