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Greensboro, NC, United States
Job ID: 128721
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 8:00am to 5:00pm Monday through Friday
Job Type: Regular
Department Name: 34511101133624-ENT
Overview
JOB SUMMARY:
Under general supervision, exercises independent judgment in the coordination of surgery scheduling and determination of ancillary procedures. Responsible for providing all necessary information and guidance regarding the surgery to the patient. May produce reports that compile various surgery statistics for departmental use.
EDUCATION/EXPERIENCE:
High school diploma or GED equivalent. Three years office or clerical experience or equivalent experience.
ESSENTIAL FUNCTIONS:
1. Schedules and coordinates surgical cases with corresponding ancillary tests and arrangements by recognizing the differences between various types of procedures and differences between patients' needs within the same procedure.
2. Recommends surgery times and dates to physicians to assure that adequate space and time is allowed for completion of the surgery based on knowledge of the procedure. Maintains a thorough understanding of the logistical requirements of each procedure and the individual needs of each physician.
3. Assures that the scheduling of each surgical case is conducted and scheduled properly in the appropriate area based on knowledge of the facilities available in each room and within the guidelines set up by each area and within their established timeframe.
4. Prepares necessary patient reports for physicians and the department as a whole based on knowledge of the procedures performed.
5. Maintains knowledge of all necessary computer programs used in the scheduling process that may include Cycare, Clinipac, McCormick-Dodge OR Scheduler, etc.
6. Reviews future schedules based on physicians' schedules to best utilize the available operating rooms; makes recommendations to surgeons based on this information.
7. Processes and reviews incoming and outgoing surgery-related documents and forms.
8. Provides guidance to patient regarding logistics of the surgery; assists patient with submission of insurance and preliminary financial arrangements and pre-certifies surgeries with appropriate insurance companies; makes necessary arrangements with patient for accommodations. Acts as a resource regarding all logistical aspects of the surgical process.
9. Performs other duties incidental to the work described herein.
SKILLS/QUALIFICATIONS:
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness Ability to establish and maintain effective working relationships with patients, families, staff, and departments Strong organizational ability Strong oral and written communication skills
WORK ENVIRONMENT:
Clean, well-lit and comfortable office setting Moderate noise environment Subject to pressures or deadlines